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COMMONLY ASKED QUESTIONS

From engagement ring and diamond upkeep to custom engraving, we know how important every detail of your jewelry is. Explore our FAQs for any questions or concerns and if you don’t find your answer, we are a click or call away.

PROCESS

Shawna Buker Jewelry is a private jeweler based out of Toronto, Canada.  We operate by appointment only out of our Toronto based studio, and meet directly with couples to help them choose or design their perfect jewelry pieces.  

We offer Shawna Buker Designed pieces on our website that are made to order and that can be customized to suit our customers preferences.  We also offer custom design services so that our couples can work with us to design their ideal ring.  

Our meetings take place in person, however if you are not available to meet in person we can consult over the phone, via zoom or even email. 

HOW LONG DOES IT TAKE TO MAKE MY RING

Our jewelry pieces are made to order and take 4 weeks from the time of payment to final completion.  If you require a rush order we can often accommodate your needs if we are contacted in a timely manner.

WHERE ARE YOUR PRODUCTS MADE?

We proudly design and manufacture all of our pieces in house here in Toronto, Canada.  All pieces are rigorously examined to ensure the highest quality and craftsmanship.

WHAT PAYMENT METHODS ARE ACCEPTED?

We take payment in Canadian Dollars, and we accept all major credit cards via our website or by contacting us directly.  We also accept payment via e transfer - Please contact sales@shawnabukerjewelry.com to make a payment

RETURN POLICY

All of our rings are custom made to order and are not refundable.  We do our best to provide you with all of the exact details of your ring, including computer generated images of your ring design, carat weight details, and detailed measurement.  There should not be any surprises when you receive your final piece.

We are not responsible for items lost in the mail.  We will do our best to advise you on safe shipping practices prior to shipment.